To achieve more in high pressure environments you need to streamline and maximise your expenditure of time, attention, energy and availability. In todays high pressure environment, you will have multiple priorities that compete for your attention, have many layers of responsibility to account for, and often have requests and demands from people who need your help. Having the right skill set to handle this environment can be the determining factor of whether you meet deadlines, fulfil all your requirements, an uphold a high level of service. Developing disciplined self management skills, having selective availability, doing deep work, and managing your energy expenditure are keys taking control of your workload, and maximising your time usage, and delivering on expectations.
Read lessIn times where competition is growing and clients are more discerning, businesses need to work both harder and smarter to secure their market share and client revenue.
Having the ability and self-assurance to knock on new doors, follow up clients, mine your database for leads, and set up client meetings can mean the di erence between your success and failure.
Many technical industry professionals, however, tend to avoid business development because they don't like it, ‘it looks needy’, it feels 'salesy' or because of the fear of rejection.
For many industry professionals they need to shift their mindset & approach to increase success.
This is a powerful and practical session that helps technically oriented people to get past their call apprehension and sales aversion to achieve their business development targets – even when they don't feel like it.
In this session, you will learn the key elements of business development to turn sales reluctance into results and put more prospects in your funnel.
Read lessEvery year companies spend tens of thousands of dollars on training their sales teams in areas
like prospecting, questioning and closing more sales. While this type of training is clearly
valuable, it fails to address a key factor impacting sales performance. That is, the ability to
manage the rejections, ghosting and push backs they face on a daily basis.
As a significant proportion of initial sales calls, follow-ups and meetings end in ‘No’, setbacks
are a part of any sales process. Most salespeople, however, are never taught how to deal with
the impact of hearing ‘no’, and as a result, their sales motivation and dollar productivity are
diminished and the likelihood of future success reduced.
Using the psychology of sales resilience, Michael will explain how to turn setbacks into
springboards to bounce back fast and achieve more, rather than sit in self-pity, stay stuck and
give up after a series of sales setbacks.
In this presentation, Michael provides practical techniques on how to bounce back from sales
setbacks so that you can remain motivated and dollar productive to hit sales targets faster in
any market.
Building high-performance teams, delivering excellent service and building client rapport requires more than technical skills. To have impact, you need to be able to influence and communicate with a range of personalities, without taking them personally or becoming worked up.
Many people, however, avoid conflict, resist feedback or become drained by the fallout. When this happens, issues don’t get resolved, outcomes don’t get achieved and people walk on eggshells, resulting in teams that are not united and customers who don’t trust you.
Whether you are in leadership, client management or customer service, having the emotional intelligence to confidently address and resolve issues allows you to increase buy-in, improve outcomes, reduce negative undercurrents and decrease turnover.
Using the psychology of reading Pressure Pa erns, Michael will explain how to resolve issues quickly, get buy-in faster and have the tough conversations - without becoming drained. He will give you an understanding of what sits behind behaviour, so that you can have the confidence to tackle, resolve and repair even the most difficult issues.
Read lessResilience Expert
Michael Licenblat is one of Australia’s leading resilience experts who builds
pressure proof teams that bounce back in tough and competitive markets.
Born into a family of entrepreneurial parents, Michael grew up working inside
the numerous family businesses and quickly learned that success often came
to those who could ride the bumps, get up, and keep going.
Michael went on to study psychology and became one of the pioneers in
building a successful natural therapies business through overcoming rejections,
scepticism and knockbacks. He also completed one of Australia’s toughest
kayaking events, covering 404km over 5 days, finishing in the top 15% of the
country.
Michael has worked with hundreds of companies such as ColesMyer, NASA,
ALDI, and Toyota to build 'pressure proof' teams that out-perform their
competition.
Michael is a resilience researcher, mentor, lifelong martial artist and author of
the book Pressure Proof. Michael is an international speaker, a Certified
Virtual Presenter and one of only 200 people in Australia to be recognised as a
Certified Speaking Professional (CSP).
Michael’s relatable presentation style infuses personal stories, scientific
research and real-life applications to create a keynote experience that
motivates people to adapt faster to change, overcome adversity and become
better under pressure.