Iven Frangi

As one of Australia’s leading experts in customer experience and sales management, Iven Frangi has worked with top companies across the country to increase their sales and marketing. 

Previously working as the Marketing Communications Manager for the world thought leaders at the Peppers + Rogers group, Iven teamed up with business futurist Craig Rispin to co-author ‘High-Tech – High Touch Selling’, as well as contributed to Allan Pease’s best-seller ‘Body Language, Pease’. 

Iven is also featured across the media, including on the Business Skills pay per view education network. He has presented the sales and marketing subjects for Deakin University’s distance learning program and is a Fellow of the Customer Service Institute of Australia.

At the core of Iven’s message is the idea of every interaction being an experience. He demonstrates how a good customer service experience creates ongoing referrals and business. 

As a speaker, Iven is able to customise his presentation to focus on his audience’s needs and challenges, outlining clear steps required to create meaningful change.