Samantha Taranto
Improve customer and business outcomes using motivation
Samantha Taranto is renowned for her honest and engaging approach and is sought after as a highly motivational speaker at corporate engagements.
Samantha Taranto is CEO of The Plumm Group, a business management consultancy specialising in customer experience strategy. Prior to the establishment of the business, she achieved success in senior roles in the property, aviation, recruitment and hospitality sectors.
Samantha is an experienced executive with a passion for the customer, business transformation and sustainability. Having started her career working with people in the hospitality and airline industries, she quickly ascended to senior leadership positions and through her business acumen, Samantha has been able to add value and make a difference at a senior executive level.
Her most recent role saw her responsible for the development and execution of customer strategies for the asset management business of ASX-listed property company The GPT Group – with $18.7 billion of assets under management.
As the company’s Head of Customer Strategy and Operations, Samantha was required to oversee on-site operations across the GPT portfolio (70 premium office/retail assets) with a focus on delivering superior customer experiences for both tenants and end users (occupants and shoppers); and the safe, efficient and sustainable operation of the business.
During her 10 years at Qantas Airways, Samantha held a number of positions, including Executive Manager, Customer Experience Domestic and Qantas Catering Group. In this role, she was responsible for the financial performance, operations, strategy, customer experience and business transformation for the division with P&L of $1.3B.
Samantha was able to deliver almost $200m in transformation benefits to the business over a three-year period and also create an inspiring and safe place for a multi-disciplined team to work and thrive to deliver great customer and business outcomes.
Samantha’s professional development and pro bono work also attest to her management abilities and community mindedness, such as her study with Harvard Business School and support for The Abused Children’s Trust.