12 Steps for Delivering Truly Memorable Customer Experiences

Good organisations deliver customer experiences that are expected, or even exceptional. Great organisations deliver customer experiences that are EPIC. Experiences that have an immediate, lasting, measurable impact and deliver ripple effects of positivity and performance throughout an organisation forever.

EPIC is a mindset. It’s a way of doing things that goes the extra mile, anticipates, pre-empts and delivers celebrity service.

EPIC is about striving for service standouts. And having fun doing it.

EPIC is a blueprint that can be incorporated into the DNA of an organisational culture that enables everyone from the CEO down to focus on exceeding the expectations of its customers at every touchpoint.

Finding your most courageous self

You can’t always be strong, but you can always be brave.

This is the mantra from Amanda Stevens, in a deeply personal account of what it takes to build long-term resilience by stepping outside your comfort zone a little each day.

The concept of Everyday Bravery explores the cumulative effect of simple consistent steps of courage.

Amanda provides breathtakingly simple yet memorable strategies that can be drawn on professionally and personally.

Powered by Amanda’s signature storytelling style, Everyday Bravery takes the audience on a journey of self-discovery that inspires and uplifts.

The Mindset, Motivation, And Marketing Blueprint

If you’re looking for something special to build serious momentum for business and life and beyond, this extended presentation by two of Australia’s most inspiring speakers will deliver.

CHRIS HELDER is the author of the best-selling book, Useful Belief: Why Positive Thinking Doesn’t Work. His presentation will motivate, inspire and provide tools for creating a high-performance mindset.

AMANDA STEVENS is a marketing, sales and customer experience expert whose session is a practical, proven approach to brand-building. Her high energy session covers everything from digital marketing, personal branding and strategies to attract and retain a loyal customer base.

This is a hands-on masterclass tailored for business owners complete with a blueprint for implementation.

Strategies For Re-igniting Your Brand

How to re-ignite, re-invent and become a retail renegade.

Few sectors have been transformed in recent years as much as the retail and hospitality sector.

Shifting consumer expectations, online shopping acceleration, staff shortages, and the rollercoaster of economic pressures and consumer confidence levels have left retailers battle weary and rightly so.

Conversely, there are retailers that are ‘zigging while others are zagging’ and finding opportunity and market share within the chaos and change by doubling down on factors within their control and igniting their own retail revolution.

This presentation outlines a blueprint for a retail revival for any small business looking to future-proof by building massive amounts of customer loyalty and advocacy.

The consumer of tomorrow – a highly connected human with high expectations … of brands and themselves.

In a world where consumers have never had more choice, brands that put their customer at the heart of everything they do are the ones winning market share.

Consumers are changing rapidly. Not just the acceleration of technology in our worlds but the rise of the millennial, a consumer group that is ambitious and aspirational is driving micro trends such as the desire for more functional, lifestyle-driven home environments and gravitating to brands that offer the best of high tech with the best of high touch.

Bolstered by case studies and examples – customised to the audience – Amanda makes the case for connecting with the consumer of tomorrow via collaboration, customisation and celebration.

10 Steps to Creating Raving Fans for Your Brand

The customer experience has never been a more critical factor in a brand’s performance.

In this signature presentation, Amanda reveals the ten proven principles of customer service excellence. Highly tailored and peppered with proven case studies, memorable stories and Amanda’s trademark humour and energy, audiences are inspired to think bigger and move from a transactional to a relationship mindset, creating raving brand fans and bottom-line performance.

Turning Customers into Advocates is a conversation starter, an idea sparker and inspires audience to curate a customer experience culture from within.

This presentation is relevant for every sector of business and delivers a highly practical, modular system for growing a business exponentially.